How has our service changed?

In order to create the safest possible environment for our children, young people and families, the service is adopting a ‘Virtual First’ approach in line with the Royal College of Occupational Therapy guidelines and UHB NHS Trust recommendations. This means that more consultations will happen via telephone and video where applicable, with face to face sessions limited to only those that cannot be completed virtually. Schools are welcome to link in to the consultations where appropriate and with parental consent, and we will continue to provide written reports with strategies to follow.

If you have any questions and would like to discuss this with a member of team, please do not hesitate to contact us on 0121 722 8010 where we will be happy to help. We are available Monday – Friday, between 8am and 4pm.

Are you still accepting referrals?

Yes, of course! We are continuing to accept any referrals made to the service where the child has been found to be eligible. More information on eligibility to our service can be found on our main Occupational Therapy page or our page on how to make a referral.

What will happen with my initial appointment?

Our usual process is being followed in regards to initial appointments. Once your child’s referral has been accepted and you have been sent a letter inviting you to book onto telephone consultation, you will need to contact the service to arrange a convenient date and time for this to happen.

The exception to this is where the difficulties your child is having in completing their everyday activities is highlighted to be because of sensory processing differences where you will be sent information on our virtual Understanding Your Child’s Sensory Needs workshop.

So, what happens after that?

You and the therapist will decide together what the next steps are, depending on the needs of your child and family. You may be provided with a home programme that you have created together with the therapist, you may be invited to a face to face appointment if it is felt the assessment cannot be completed in another way or you may be provided with resources, such as our new virtual Understanding Your Child’s Sensory Needs workshop.

What should we expect from a clinic appointment?

Prior to the clinic appointment, a letter will be sent detailing all the information and instructions you need for attending. It is important you read and understand this prior to attending to keep the environment safe for everyone. If you have any difficulties in reading this letter, please contact the service on 0121 722 8010. At the moment only one adult is able to attend with the child being assessed and sessions will be limited in time to complete only the information required that cannot be gained virtually. You will be provided with a follow up telephone appointment to discuss any other needs in detail.

How can I get more help and information on coronavirus?

Have a look at our dedicated Coronavirus Information and Resources page

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